Head of Product (Onboarding)

CSGORoll, a gamified skins trading platform, is the market leader in the industry with over 1 million active users. Currently serving North America and Europe, this platform aims to expand to non-English markets as well, bringing a unique gamified experience to users around the world. First launched in 2016, CSGORoll went through a rocket ship growth since the announcement of the CS2 game. The revenue has soared to new heights, surpassing our current headcount. Up until now, we have been relying on intuition alone, without data. Shocking, right? Now, it's time to take things up a notch. Picture this: improved operational procedures, visionary senior leadership, venturing into new non-English speaking markets, cutting-edge product development, turbocharged SEO, and eye-catching paid ads. We welcome you, a skilled professional to bring your skills to the table and bring the company into a whole new league with us!

For which tasks (responsibilities)?

Your mission is to drive the seamless onboarding experience for our users while ensuring compliance with AML/KYC regulations and optimizing payment processes. You will lead a team responsible for user journey flows, focusing on new user conversion rates and payment success metrics.

What you’ll be doing:

• You are responsible for: % new user conversion, % successful payments, and cost of payments.

• Lead the development and execution of the onboarding strategy, ensuring a frictionless and compliant experience for users.

• Collaborate with cross-functional teams including engineering, design, compliance, and operations to define product requirements and prioritize initiatives.

• Manage third-party API integrations related to AML/KYC, payment processing, and other key functionalities.

• Utilize data analytics to track user journey flows, identify pain points, and optimize conversion rates and payment success metrics.

• Conduct market research and competitive analysis to identify trends, opportunities, and best practices in onboarding and payments.

• Define KPIs and metrics to measure the effectiveness of onboarding processes and drive continuous improvement initiatives.

• Head up payments and ensure that we have world-class payment options in key markets such that we drive conversions up and third-party costs down.

• Reporting to the CEO, communicate product vision, roadmap, and progress to stakeholders at all levels, including executives, engineering teams, and external partners.

• Mentor and support a team of product managers and analysts, fostering their professional growth and development.

• Stay up-to-date with industry regulations, market trends, and emerging technologies relevant to AML/KYC compliance and payment processing.

What kind of professional are we looking for?

• Bachelor's degree in business, computer science, or a related field.

• 5+ years of product management experience, with a focus on onboarding, payments, and compliance in the fintech or related industry.

• Proven track record of successfully launching and scaling products, preferably in a fast-paced startup environment.

• Deep understanding of AML/KYC regulations and compliance requirements, with experience implementing related solutions.

• Strong technical background with knowledge of third-party API integrations and payment processing systems.

• Highly analytical mindset with proficiency in data analysis tools and techniques.

• Excellent communication and stakeholder management skills, with the ability to effectively collaborate across teams and influence decision-making.

• Experience leading and mentoring a team of product managers and analysts, fostering a culture of innovation and excellence.

• Experience with agile methodologies and product management tools.

• Passion for user experience and a customer-centric approach to product development.

What are the conditions and bonuses?

• You’ll grow as a business leader - This is a key role for us, providing a unique opportunity for a very broad learning curve and getting to know every aspect of a fast-growing gaming organization — and eventually being able to grow into a wide set of roles. You’ll be able to influence the strategic direction and move the needle in nearly every aspect of the business while using and honing a very wide set of skills. For any additional educational needs, we’ll set you up with a learning and development budget.

• A focus on flexibility and balance - We are firm believers in focusing on outcomes over controlling the process — and our remote-first, flexible-working-hours approach to work proves it! We want you to be able to do your best work without worrying about things like equipment, so we’ll set you up with a work-from-home budget so you can arrange your space to best serve your needs. This is a role that requires a lot of mental resources and resilience, so we want to mention that our employees have access to Spill, an employee mental health platform.

• You get to work with a brilliant team in a fast-growing environment - We’re a young and fast-growing company building some amazing products in our diverse portfolio, with endless opportunities for wins big and small — and every year we organize a big offsite to celebrate them.